Threads and asking Collective

Every piece of work lives in a thread. Ask in plain words and Collective answers from your own data.

Your portal’s Home is a list of threads. Each one holds a piece of work: a question, a draft, a list of people, a donation to thank someone for. Open one to see what Collective did and what’s waiting on you.

The portal’s main thread: people Collective found, the help it did today, and the box to ask anything.
The main thread in the portal: the help Collective did today, and the box to ask anything.

Asking Collective

Write in any thread the way you’d write to a colleague. Collective answers from your organization’s own Wiki, people and donations. Not sure what to ask? Try one of these:

  • “Who gave for the first time this month?”
  • “What does our Wiki say about our after-school program?”
  • “Draft a thank-you to our three biggest donors this year.”
  • “Which of our posts did best last month?”

Teammates

Mention a teammate with @ to bring them into a thread. Messages addressed to a teammate are for them, so Collective stays quiet.

Talk to Collective

Talk to Collective is your own line to us. Help and feedback both land there: Collective answers in your own thread, and anything it can’t answer goes to our team. Open it from Help › Ask Collective at the foot of the rail.

Writing

Enter sends. Shift+Enter starts a new line.

More in Your portal

Last updated November 9, 2026