Treyvone Scruggs is a rising senior Information Technology major at NCAT, CodeHouse Scholar, and IT intern at Vontas.

As an IT intern, Treyvone has handled service request tickets from start to finish. In his words: "One example was a Claude AI license request. After receiving approval from my manager and secondary approval from the VP of Development Operations, I escalated the ticket up the chain of command to the Director of Information Technology and Security. Once the Director completed his review and notified our team, we followed up with the requester to confirm their approval and let them know to watch for an invitation. Another great opportunity was updating BIOS and firmware as the company migrates to a new system. These updates strengthen the security and reliability of the machines. Finally, I've had the chance to troubleshoot technical problems for clients experiencing issues with their software or applications. Whether remoting into their machine or walking them through a fix, this has been one of the most valuable parts of the internship. Since clients often aren't the first to encounter a given issue, I've been able to develop solutions and reuse them to help others facing the same problem."